Cloudback Known Issues

‘It is required to install our GitHub Application’ error occurs right after changing the organization member role to ‘Owner’

Prerequisites:

• You have a GitHub organization with at least one non-owner member.

• You have a GitHub Cloudback application installed in your organization.

• Cloudback Dashboard is accessible for the organization owners only.

Steps to reproduce:

• Change the organization member role to ‘Owner’.

• Open the Cloudback Dashboard.

Expected result:

• The Cloudback Dashboard is accessible.

Actual result:

• The ‘It is required to install our GitHub Application’ error occurs.

Root cause:

• GitHub does not send any notification of a role change of the organization member to the GitHub application. Cloudback uses cached data. It is a known issue, confirmed by the GitHub Support Team.

Workaround:

• Remove the member from the organization.

• Re-add the member to the organization with the Owner role.