Download Backups
Learn how to download your backups from Cloudback to your local machine, including handling password-protected archives.
Data RestorationCloudback allows you to download backups of your repositories to your local machine. This page will guide you through the process of downloading backups of your repositories.
Downloading a Backup
To download a backup of your repository:
- Open Cloudback Dashboard and navigate to the repository details page for the repository you want to download a backup for.
- Open the
Backupstab. - Locate the backup you want to download and click the
Downloadicon to start the download.
Backup Download Dialog
After clicking the Download icon, Cloudback verifies the backup archive is available. If the archive is accessible, a download dialog appears. The dialog behavior depends on the storage type and encryption configuration:
Instant download (Cloudback-managed and compatible storages):
Click Download now to start the download directly from the dialog. If the backup is password-protected, you will receive an email with the password after clicking Download now.
Custom encryption with RSA Lockbox:
If the backup is protected by an RSA Lockbox encryption key, the download dialog prompts you to paste your RSA private key (PEM format). Cloudback decrypts the archive password in memory and discards your private key immediately - it is never stored. Enter your private key and click Download now.
Customer-managed storages without instant download:
Some customer-managed storage providers do not support instant downloads. In this case, the dialog shows a Send Password button - click it to receive the archive password via email, then download the archive directly from your own storage solution.
What if the backup archive file is deleted?
There are a few situations where a backup archive cannot be downloaded:
- The archive file has been removed from the storage
- The archive file has been moved to another location
- The storage is not available or is not accessible
In any of these cases, you will see an error: Backup archive not found. Possible reasons: file moved/deleted or storage inaccessible.